_{26th November, 2024}

L2 Technical Support - 6-Month Contract

Are you a L2 Tech support professional with a passion for delivering exceptional service?

This is a 6-month contract opportunity, offering $450 per day for someone with strong technical experience and a commitment to providing outstanding customer support. Please note Immediate availability or within two weeks is required, and 3 days in the office.

About the Role
You’ll play a critical role in maintain our client technology infrastructure handling escalated technical issues, manage deployment and imaging processes, and ensure smooth functionality across Mac, Windows, and VDI environments. You’ll also support identity management systems such as Active Directory, Exchange, and Okta, while ensuring SaaS applications perform seamlessly.

Key Responsibilities

• Provide top-tier support and troubleshooting for enterprise-level Mac, Windows, and VDI environments.
• Deploy, image, and refresh devices to ensure smooth operation across the business.
• Manage identity solutions, including Active Directory, Exchange, and Okta, while supporting SaaS applications.
• Create and maintain detailed technical documentation and knowledge articles.
• Contribute to technical projects, ensuring timely and high-quality outcomes.
• Assist in asset tracking, license management, and audit activities.

Essential Skills and Experience

• Outstanding customer service skills with the ability to communicate effectively across technical and non-technical audiences.
• Strong knowledge of managed Mac, Windows, and VDI systems in an enterprise setting.
• Experience with deployment, imaging, and refresh processes.
• Proficient understanding of Active Directory, Exchange, Okta, and SaaS applications.
• Proven problem-solving skills and ability to manage multiple tasks effectively.

Desirable Skills

• ITIL certification
• Experience with tools like Intune, JAMF, and PowerShell.

  
If this sounds like you, please apply within.

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