_{31st March, 2026}

App Support Analyst
Melbourne OR Sydney
Permanent, Full Time
$120k + Super + Bonus

Role Overview

Our client is one of Australia's largest and most recognised energy companies, operating at significant scale across wholesale trading, risk management, and retail energy markets. Their Energy Trading Technology team sits at the heart of the business — building and supporting the critical systems that underpin every trade, every risk decision, and every market interaction the organisation makes.

This is not a generic IT support or analyst role. You'll be embedded in a high-stakes, fast-moving environment where the systems you support directly influence financial outcomes measured in the tens of millions. If you enjoy solving complex problems, getting to the root of an issue, and working with data in a domain where precision genuinely matters — this is a compelling place to build your career.

What You'll Be Responsible For

• Providing daily functional and technical support for a specialist energy trading platform, owning incidents from first contact through to resolution
• Performing detailed SQL-based data analysis to diagnose issues, validate data integrity, and support business decision making
• Gathering requirements and producing functional specifications for system changes and new features
• Working closely with developers, product managers, and business stakeholders in an Agile delivery environment
• Contributing to the reduction of recurring support tickets through automation and process improvement
• Supporting UAT and release management activities, ensuring solutions are fit for purpose before they reach production

What We're Looking For

• 1-2 years experience in a functional analyst, application support, or IT business analyst role
• Strong SQL skills — you're comfortable writing queries, analysing datasets, and troubleshooting data issues independently
• A natural problem solver who enjoys digging into root causes rather than applying surface-level fixes
• Clear, confident communicator — equally comfortable talking to developers and non-technical business stakeholders
• Self-starter with the ability to manage and prioritise a varied workload

Helpful, But Not Essential

• Exposure to energy, commodity, or financial trading environments
• Experience with cloud platforms (AWS or Azure)
• Familiarity with ITIL or formal incident management frameworks
• Knowledge of Agile delivery practices and tools like JIRA

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