_{18th March, 2026}

Conversational AI Product Owner | Contract | 6 Months | Melbourne | Hybrid

A high-performing squad is assembled, the platform is ready, and the deadline is real. The only thing missing is the right Product Owner to bring it all together.
  
This is one of the most significant conversational AI programmes underway in Australian enterprise. A top ASX-listed organisation is transforming customer interactions at scale, modernising their contact centre platform and building the conversational AI capabilities to sit across it.
  
As the Product Owner you will have responsibility for delivering the virtual assistant across voice and messaging channels and be ready to lead from day one.
  
The Role

• Shaping the high-level vision into a clear, executable product roadmap
• Developing and prioritising the backlog to deliver at pace
• Leading a cross-functional squad across engineering, business and operations
• Designing, building and optimising the virtual assistant across voice and messaging channels
• Engaging and aligning senior stakeholders across a large, complex organisation
• Navigating risk and regulatory frameworks within a financial services environment
• Driving automation outcomes that reduce human-assisted interactions at scale  

What are we looking for

• A proven track record of delivering AI products at scale within a large enterprise, whether customer-facing or internal-facing. The organisation requires someone who arrives with a thorough understanding of what it takes to deliver and can add value immediately.
• Experience working within financial services. You will operate within a complex risk and regulatory framework requiring you to work confidently within them without impacting delivery outcomes
• Proven experience as a Product Owner managing data or AI products in an enterprise environment.
• A strategic thinker with the ability to take a high-level vision, create a roadmap and prioritise capability to deliver value.
• Strong execution and delivery capability with a track record of getting things done in complex environments.
• Excellent stakeholder engagement and communication skills, with the confidence to influence and align at a senior level.
• The ability to navigate governance frameworks within a large organisation whilst maintaining delivery pace.

  If this aligns with your experience and interest, please apply within.

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