_{25th January, 2025}

Job Opportunity: Resident Liaison Officer
Location: London & Home Counties (E15, Greater London, United Kingdom)
Salary: Competitive (per year) + Work Van
Contract Type: Permanent, Full-time

Why Join Us? We value the contributions of our team and provide benefits to support your well-being and professional growth:

• Annual Holiday: Increase with service (up to an additional 5 days).
• Long Service Awards: Celebrate your key milestones with rewards.
• Perkbox Membership: Access to perks like free coffee, cinema tickets, and more.
• Volunteer Day: Paid annual day to support a cause close to your heart.

About the Role We’re looking for a caring and proactive Resident Liaison Officer to join our dynamic team in London & the Home Counties. In this role, you will work closely with residents, supporting them and addressing their concerns with empathy and efficiency.

Key Responsibilities:

• Resident Support:
  • Attend resident surgeries to assist vulnerable individuals with repair reporting.
  • Provide regular updates to residents and scheme managers on progress.
• Event & Meeting Management:
  • Organise consultation events and attend meetings as needed.
• Vulnerability Management:
  • Identify resident vulnerabilities and liaise with housing officers or support services.
  • Collaborate with the Performance Team to ensure vulnerabilities are properly recorded in organisational systems.
• Complaint Handling:
  • Investigate, log, and resolve complaints in line with company and client procedures.
  • Address MP and Councillor enquiries promptly, keeping residents informed of outcomes.

Requirements:

• Experience:
  • Proven ability to work with vulnerable residents, adapting to their individual needs.
  • Background in a customer service environment.
• Skills:
  • Strong communication and interpersonal skills.
  • Ability to travel to various sites and attend evening meetings when required.
• Other Requirements:
  • Full, clean driving license.

About You: You are a compassionate and proactive individual with a strong commitment to delivering exceptional service to residents. You thrive in a collaborative environment and take pride in resolving issues to improve residents’ experiences.

Ready to Make an Impact? If you’re excited to join a team where your efforts will make a meaningful difference in people’s lives, we’d love to hear from you. Apply today—what are you waiting for?

Apply For Job