_{25th January, 2025}

Job Opportunity: Resident Liaison Officer
Location: Stratford, Newham, Greater London, United Kingdom
Salary: £27,000 per year
Job Type: Permanent, Full-Time

Benefits

• Annual Holiday: Increases after 1 year of service to a maximum of 5 additional days.
• Long Service Awards: Celebrate continuous service milestones.
• Perkbox: Access free coffees, cinema tickets, trips away, and much more.
• Volunteer Day: Paid yearly leave to support a worthy cause.

The Role Bring your compassionate and empathetic approach to our team as a Resident Liaison Officer. You’ll act as a key contact for residents, ensuring their voices are heard, and their needs are met with care and efficiency.

Responsibilities

• Attend Resident Surgeries, supporting vulnerable individuals by reporting repairs and keeping residents and scheme managers informed on progress.
• Organise and attend consultation events and meetings as required.
• Identify resident vulnerabilities and liaise with housing officers or support services to provide appropriate assistance. Work with the Performance Team to ensure all identified vulnerabilities are accurately recorded in our systems.
• Investigate and register complaints, ensuring they are resolved efficiently and in line with company and client procedures.
• Handle MP and Councillor enquiries, ensuring timely resolutions and communicating outcomes effectively to residents and clients.

Requirements

• Proven experience working with vulnerable residents, with the ability to adapt your communication style to meet individual needs.
• Prior experience in a customer service environment is essential.
• A full, clean UK driving licence is required.
• Flexibility to travel between various sites and attend evening meetings as needed.

Why Join Us? Be part of a team that makes a difference in residents’ lives every day. Your empathy, care, and proactive approach will play a vital role in ensuring residents feel supported and heard.

If this sounds like the perfect opportunity for you, don’t wait—apply today!

Apply For Job