_{24th January, 2025}

Job Opportunity: Trainee Customer Service Advisor
Location: Oldbury, West Midlands, United Kingdom
Salary: Competitive
Working Hours: Monday to Friday, 9:00 AM - 5:00 PM
Programme Duration: 2 Years
About the Role:
Are you ready to start a fulfilling career in customer service? We are looking for a passionate and motivated individual to join our team as a Trainee Customer Service Advisor. This role offers a fantastic opportunity to gain valuable experience, develop essential skills, and work toward a permanent position upon successful completion of the apprenticeship programme.

Key Responsibilities:

• Deliver outstanding customer service to residents and clients.
• Assist with handling and resolving customer complaints, escalating where necessary.
• Contribute to mapping and improving the end-to-end customer journey.
• Support in reporting and assessing customer satisfaction, identifying areas for improvement.
• Maintain accurate and up-to-date records of all activity.

Note: This list of responsibilities is not exhaustive. Some flexibility is required to support departmental success.

What We’re Looking For:

• Qualifications: Educated to GCSE standard with a minimum of grade 4 (or equivalent) in English and Maths.
• Skills:
  • Strong communication skills, both verbal and written.
  • Proficiency in Microsoft Office applications, including Word and Excel.
  • Ability to identify and respond to customer needs effectively.
  • A customer-focused attitude with excellent problem-solving skills.

Benefits:

• Annual Holiday: 22 days (including bank holidays), increasing with service (up to 5 additional days).
• Long Service Awards: Recognition for key milestones in continuous service.
• Perk Box: Access to perks such as free coffees, cinema tickets, and exclusive discounts.
• Volunteer Days: Paid leave to contribute to worthy causes.
• Learning and Development Opportunities: Including financial wellbeing, technical skills, and coaching.
• Travel Expenses: Covered for college, apprenticeship, and work-related events.
• Apprenticeship Programme: You will attend school/college once a week as part of your apprenticeship.

If you're enthusiastic about providing exceptional customer service and eager to build a rewarding career, we want to hear from you!
Apply now and take the first step toward your future.

Apply For Job