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About Centacare:

Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation, committed to providing services to the entire community, regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. Centacare has a workforce of more than 3,000, plus volunteers, and operates in more than 200 locations, supporting tens of thousands of people each year. Client-centred care, facilitated through a range of practice governance measures, is foundational to consistent, high-quality service delivery and continuous improvement in safety, quality and cost effectiveness as well as improvements in client and staff satisfaction. 
  
About the role:

As the Senior Support Delegate, you will provide strong administrative support to the Aged Care Assessment Service program. Overseeing the administration function, you will ensure process efficiency and a high level of customer service is delivered during the referral and assessment process.
  
Key responsibilities:

• Provide support to the Team Leader and Delegates by managing appointment bookings including assigning bookings to Assessors and scheduling associated travel.
• Oversee the use of referral management systems, including the My Aged Care portal.
• Maintain accurate and up-to-date records of service information, resident information, care plans, and services. 
• Support our team to meet Aged Care Needs Assessments Key Performance Indicators.
• Ensure a timely response to all phone and email inquiries from clients, families, and service providers, offering assistance and information as needed.
• Manage invoicing, payments, and budget tracking for services and resources. 
• Ensure that all administrative processes align with aged care regulations and standards. 

  About you:

• Minimum two years in a senior administration role within a fast-paced human service environment.
• Strong experience within the aged care sector or knowledge of aged care needs assessments preferred. 
• Ability to manage multiple tasks, prioritise, and maintain attention to detail. 
• Strong problem solving, reporting writing and communication skills.
• Experience using client and staff information Systems (e.g. TRACC’s, Alayacare and Aurion) highly regarded.
• Completion of ‘Administration Goal’ in MAC learning an advantage.

  Essential criteria:

• Unrestricted Australian Drivers Licence. 
• Current Blue Care and NDIS Yellow Card or willingness to obtain. 
• Willingness to obtain and ability to pass a National Police Check. 
• Motor Vehicle with full comprehensive insurance and registration.
• Proof of right to work – Australian Birth Certificate, Passport, citizenship or Visa.

 Why Work for us?

This is a unique opportunity to work for a values-based organisation and develop your skills at one of the largest employers in Queensland. In addition to competitive wage rates, we offer two weeks paid parental leave, 13 weeks Long Service leave and salary packaging benefits of up to $18,550. You will be part of an organisation that truly values their employees providing customer-centric care to our clients.

How to apply:

If you are ready to make a difference in your community, contribute to our mission, and you meet the requirements outlined, we invite you to apply for this role. Click APPLY and submit a cover letter and resume today.

Please note shortlisting and interviews will commence as applications are received. 

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.

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