_{27th February, 2025}

Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation, committed to providing services to the entire community, regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. Centacare has a workforce of more than 3,000, plus volunteers, and operates in more than 200 locations, supporting tens of thousands of people each year. Client-centred care, facilitated through a range of practice governance measures, is foundational to consistent, high-quality service delivery and continuous improvement in safety, quality and cost effectiveness as well as improvements in client and staff satisfaction. 

The role:
As part of the Community Services Support Team, our Rostering Officers play a vital role in providing centralized rostering support for our community-based and in-home programs. We prioritize collaboration with service delivery staff to achieve outcomes centred around our clients. You will help Centacare continue to provide person-centred support to older individuals and younger people with disabilities, assisting them in maintaining their lifestyles in line with our Mission, Vision, and Values.

This 12 month fixed-term full-time Rostering Officer position will be based at Stones Corner and is an office based role with hybrid (work from home) options available, dependent upon training requirements during the probation period.

Key Duties:

• Respond to roster requests within designated timeframes, addressing urgent requests promptly.
• Fill shifts promptly to minimize client disruption and maximize cost efficiency.
• Manage staff queries regarding rosters and communicate changes effectively.
• Maintain accurate and timely documentation, including run sheets, case notes, and rosters.
• Proactively plan upcoming roster activities.
• Adhere to business procedures and WH&S policies, promoting a safe working environment.

Skills and Experience:

• High level of resilience, flexibility, and exceptional interpersonal communication skills.
• Strong ability to prioritize tasks and think on your feet.
• Initiative and discipline in managing your workload, with a commitment to a solutions-focused approach.
• Intermediate computer skills in Microsoft Office.
• Familiarity with Client Information Management Systems such as AlayaCare.

Essential requirements for the role:

• Minimum of 2 years’ experience in high volume Rostering/Scheduling Coordinator roles in large scale Community Services providers, ideally Disability and/or Aged Care providers.
• Evidence of applying excellent organisation, time management and coordination skills to maximise efficiency in a busy rostering environment.
• Current QLD Working with Children Check – ‘Blue Card’ and NDIS worker screening clearance (or eligibility for).
• NDIS Worker Orientation Module - Quality, Safety and You
• Evidence of Australian Work Rights to confirm citizenship or a visa holder (provide evidence at interview).
• Current (no less than 3 months) Australian Federal Police Criminal History Check; and a signed statutory declaration stating you have no criminal offences (Australia and overseas).

Why Work with Us?
This is a unique opportunity to be part of an organisation that truly values their employees and providing client centric care to our clients. The role is paid at a Level 3 under our EBA including 11.5% superannuation plus PBI packaging benefits of up to $15,900. 

How to Apply: If you are passionate about making a difference in the community and meet the qualifications outlined, we invite you to apply for this role. Click APPLY and submit a cover letter that clearly addresses the above listed skills, experience and essential criteria, as well as a copy of your current résumé. If you would like to know more about this role, please contact Rona Henley at Rona.Henley@bne.centacare.net.au. 

Please note: Shortlisting and interviews will commence as applications are received.

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.

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