_{02nd November, 2026}

About Centacare:

Centacare is a non-profit community organisation that supports the strengthening of family and community relationships, particularly where there is vulnerability and disadvantage. Our services are available to the entire community regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. We strive to deliver professional and accountable services whilst empowering our clients to find solutions and achieve their goals
  
Location: Southport, Gold Coast, QLD, with occasional travel to Brisbane
Employment Type: Full-time, Monday to Friday
Salary: Competitive salary + Superannuation + Not-for-Profit Salary Packaging + Motor Vehicle Contribution 
  
About the role:
We are seeking an experienced, values-driven Area Manager to provide operational leadership and oversight across a portfolio of services within the greater Gold Coast region.  This role will from part of the Centacare Family and Relationship Services Senior Leadership Team (SLT) and be responsible for ensuring services are safe, effective, financially sustainable and delivered in accordance with contractual, legislative and organisational requirements.
  
You will oversee a number of federal and state funded programs, including the Gold Coast Family Relationship Centre (FRC) and lead a diverse team consisting of service delivery coordinators, practitioners and administrative staff to maintain high-quality service delivery, manage operational performance and build effective partnerships to support positive outcomes for children, individuals and families.
  
About You
You are a capable and collaborative leader with strong operational management experience and a genuine commitment to supporting children, individuals and families. You bring the ability to lead complex services, develop teams and balance quality service delivery with financial and contractual accountability.
  
Key Responsibilities

• Provide operational leadership and oversight across a portfolio of services, ensuring safe, effective and high-quality service delivery.
• Lead, develop and support diverse teams, promoting accountability, collaboration and a positive workplace culture.
• Oversee budgets, workforce planning and resource allocation to ensure financial sustainability and effective service operations.
• Monitor service performance, funding agreements, reporting obligations and contractual compliance.
• Promote evidence-informed, trauma-informed and client-centred practices that prioritise safety and positive outcomes.
• Lead service planning, evaluation, continuous improvement and change management initiatives.
• Build and maintain strong relationships with government agencies, community organisations, sector partners and internal stakeholders.

 Skills and Experience

• Ability to articulate a well-developed leadership and management framework, with a demonstrated commitment to effective people and service management.
• Minimum five years' experience in management or a comparable senior leadership role, including responsibility for diverse staff teams, preferably within the not-for-profit sector.
• Strong understanding of relevant legislation, regulations and standards, including privacy, family law, child protection, and domestic and family violence requirements.
• Demonstrated experience in strategic and operational planning, financial and human resource management, service development and evaluation.
• Experience managing services across multiple state and Commonwealth funding agreements, including contractual compliance, performance monitoring and reporting.
• Strong practice knowledge of family relationship services, including crisis intervention, domestic and family violence, counselling, and group interventions involving children, couples and families.
• Highly developed change management, stakeholder engagement, communication, reporting and computer literacy skills, supported by a commitment to ethical, client-focused and values-driven service delivery.

  What We Offer

• Competitive Salary: Competitive salary, including the option to package a motor vehicle for work and private use.   
• Not-for-Profit Salary Packaging: Package up to $18,550 of your annual salary tax-free, subject to eligibility and applicable rules, potentially increasing your take-home pay.
• Employee Assistance Program: Access free and confidential counselling and support for you and your eligible family members.
• Meaningful Leadership: Make a positive contribution to your community and services supporting children, individuals and families.
• Purpose-Driven Work: Contribute to an organisation committed to strengthening families and communities.
• Work-Life Balance: Enjoy a full-time, Monday-to-Friday position based in Southport, with occasional travel to Brisbane.

  
Essential Requirements

• Tertiary qualifications in Social Work, Counselling, Psychology, Human Services or similar 
• Current driver's licence.
• Current Queensland Working with Children Check (Blue Card), or eligibility to obtain one.
• Evidence of Australian work rights, including citizenship or appropriate visa documentation.
• Current Australian Federal Police National Police Check, or willingness to discuss obtaining one if required.

Highly Desirable

• Hold a Graduate Diploma of Family Dispute Resolution (or equivalent recognised qualification).
• Be accredited and registered as an FDR Practitioner with the Attorney-General's Department.
• Post graduate qualifications in management, leadership or similar

  
Click APPLY and submit a cover letter that clearly addresses the above listed skills, experience and essential criteria, as well as a copy of your current CV.

The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 - 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults.

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