_{21st September, 2025}

YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.  

Nestled in the heart of the bustling city center, YHA Fremantle boasts 49 rooms offering a stay steeped in history and stories of the old Fremantle Prison. Constructed in the 1850s, this unique lodging is the only one in Western Australia to hold the prestigious UNESCO World Heritage Status. For the thrill-seekers, an overnight stay in an actual prison cell awaits! Additionally, the hostel caters to those seeking more comfort with a newly built section featuring private en-suite rooms for a touch of luxury.

About the role:

We're seeking a part-time Front Desk Extraordinaire - someone with a vibrant spirit and a passion for providing exceptional customer service. This role involves fostering a friendly and lively atmosphere, responding to guest inquiries with helpful local insights, ensuring seamless check-ins and check-outs, and offering vital information to ensure a pleasant stay. Additionally, the successful candidate will resolve any guest concerns or disputes, escalating them to management when necessary.

Our close-knit team also provide support to other areas of the hostel from time-to-time so we're looking for someone who is flexible and a team player!

What are we looking for:

• Previous experience in front desk reception, customer service in an accommodation setting
• Good time management skills and the ability to work well under pressure
• Flexible availability 24/7 roster including night shifts, weekends and public holidays
• Excellent communication skills verbal and written
• Full Australian working rights with no restrictions

What’s in it for you:

• Access to benefits and discounts across the YHA national network of properties
• Professional development and career opportunity support across the YHA organisation and network
• Yearly social events to the snowy mountains and other locations for team building and fun!
• We embrace diversity, celebrate the cultural holidays that are important to you
• Wellbeing support for you and your immediate family through the Wellbeing Gateway platform, part of our Employee Assistance Program
• Good people tend to know good people, so if you know someone with the skills and values we are looking for, we have a great candidate referral program

Our Culture:

At YHA, you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.

• Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity
• Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business
• Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability
• Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture
• Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

We encourage Aboriginal and Torres Strait Islander people to apply.

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