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Who we are
 
At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.  

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we've been making travel accessible and transformative.  

Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks. 

We're proudly part of Hostelling International – a global community of 3,000+ places to stay across 70+ countries that believe travel should do more than move you from place to place. It should move you to think differently, live boldly, and protect the world you're exploring.  

The role
 
Reporting to the GM National Operations, this position is fundamental in supporting our Metropolitan properties (nine properties in total currently). You would be working closely and collaborating with the Property Managers around Australia in driving operational performance, strategic alignment, compliance and cultural excellence. 
 
Supported by our corporate office, including Finance, HR, IT, Sales and Marketing functions, you will: 

• Inspire and develop a high-performing leadership cohort across our Property and General Managers 
• Oversee operational and financial performance, guiding properties to exceed budgetary and guest satisfaction targets 
• Integrate innovative service models and sustainability initiatives aligned with our national strategy 
• Lead workforce planning, compliance, and guest experience standards with a focus on safety, quality, and continuous improvement. 
• Foster collaboration with internal stakeholders and industry partners to amplify the YHA brand including our employee branding  

What we are seeking: 

• A supportive and empathetic leader with proven confidence and experience managing multi-site hospitality, hotel management or property operations 
• Demonstrated financial acumen, strategic planning capability, and people-first leadership style 
• Expertise in compliance, sustainability, and workforce development and a commitment to align with YHA’s social and environmental values 
• A personal commitment to driving inclusion, wellbeing, and the ongoing mentorship and development of the team 
• Comfortable with and available for domestic and some international travel  

Our Values 

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.  

• Work together – We open doors for each other as well as our guests 
• Give our best – We bring our best selves every day we come to work 
• Put our guest first – We know great hosts make great holidays 
• Think differently – We see problems as opportunities 
• Have fun – We celebrate and enjoy being together 

 
What's in it for you 

• Travel Perks: Free stays across our network – because we love travel as much as our members do! 
• Team Adventures: Opportunities to visit other locations for team building and training 
• Discounts: Access to benefits at various stores and across the YHA network 
• Growth: Professional development and career opportunities throughout YHA 
• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning 
• Wellbeing Support: For you and your immediate family through our Employee Assistance Program 
• Referral Program: Know someone great? We reward successful candidate referrals 

 
Are you ready to help make the world a more connected place? If so, please submit your resume and a cover letter highlighting your experience relating to our core requirements for this position. 
 

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