_{23rd April, 2025}

Halls Gap - Grampians Eco YHA is a stylish and comfortable eco-certified property that has been architecturally designed with the environment in mind. Situated in Halls Gap on the outskirts of the stunning Grampians National Park, this property is the ideal base for travellers seeking an outdoor adventure or relaxing getaway.  The award-winning 64-bed property regularly receives excellent guest reviews and contains all the features and more that guests need for an amazing stay.  The property contains a mix of private and co-living rooms and facilities including two self-catering kitchens, two guest lounges with cosy wood fire heaters, free Wi-Fi all throughout the property, an herb garden, BBQ, beautiful outdoor spaces, and on-site car and coach parking.
  
About the position:
As the Guest Services All Rounder, reporting to the Property Manager, you are responsible for the day-to-day operation of this magical property. This ensures that you feel part of the local community and environment whilst being a part of an innovative, evolving business with the professional support of a nation-wide network of properties and a corporate support office.

This is a live-in position. The accommodation includes a self-contained two bedroom apartment with kitchen, own bathroom, patio and additional study. 
  
What you'll get to do:

• Reception - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately 
• Guest Activities - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained 
• Housekeeping - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently 
• Food & Beverage - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties
• Health & Safety - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others 

About you:

• You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service
• Ideally you'll have experience in duty management, reception or front desk from an accommodation based hospitality environment
• You'll need to have good attention to detail and organisational skills.
• Experience using Microsoft office 
• Flexibility to work a rotating roster, including nights, weekends and public holidays
• RSA certification is essential and a First Aid certificate is desirable
• Knowledge of the local area and travel/tourism industry (desired)

What's in it for you:

• Professional learning and development opportunities
• Health and wellbeing, including an Employee Assistance Program
• Supportive and collaborative work environment
• Opportunity to travel to other YHA properties for training and events.
• Social events to the snowy mountains and other locations for team building
• Access to benefits and discounts as part of YHA’s national network

Our Culture:

At YHA, you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.

• Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity
• Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business
• Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability
• Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture
• Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

If you are ready to take on the challenge of the ultimate all-rounder and have a passion for delivering exceptional guest experiences, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate.

A National Criminal History Check is mandatory step in the recruitment process.  We encourage Aboriginal and Torres Strait Islander people to apply.

Apply For Job