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About Us:

YHA Australia  offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes. 

YHA Cairns Central is ideally situated in the bustling centre of Cairns, boasting 209 beds across 59 rooms, all set in a relaxed ambiance with expansive outdoor living areas and verdant tropical flora. It's an excellent base for our gusts to venture into the extraordinary convergence of two World Heritage wonders: the Great Barrier Reef and the Daintree Rainforest. With great activities like scuba diving or snorkelling in coral habitats and the beautiful Mission Beach all on doorstep, the guests are here for the joy and beauty of the area and this property reflects that environment. 

About the role:

We are on the search for a proactive and passionate hospitality allrounder to join our dynamic team. The Guest Services All Rounder is the ultimate casual role that allows you to gain exposure to all operational aspects of our amazing properties.

This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management. 

Responsibilities include:

• Reception - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately 
• Guest Activities - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained 
• Housekeeping - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently 
• Food & Beverage - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties
• Health & Safety - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others 

About you:

• You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service
• Ideally you'll have experience in customer service, hospitality, or a similar role
• You'll need to have good attention to detail and organisational skills.
• Experience using Microsoft office 
• Flexibility to work a rotating roster, including nights, weekends and public holidays
• RSA certification is essential and a First Aid certificate is desirable
• Knowledge of the local area and travel/tourism industry (desired)

What's in it for you:

• Professional learning and development opportunities
• Health and wellbeing, including an Employee Assistance Program
• Supportive and collaborative work environment
• Opportunity to travel to other YHA properties for training and events.
• Social events to the snowy mountains and other locations for team building
• Access to benefits and discounts as part of YHA’s national network

Our Culture:

At YHA, you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.

• Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity
• Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business
• Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability
• Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture
• Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA

If you are ready to take on the challenge of the ultimate all-rounder and have a passion for delivering exceptional guest experiences, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate.

A National Criminal History Check is mandatory step in the recruitment process.  We encourage Aboriginal and Torres Strait Islander people to apply.

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