YHA Coolangatta is a vibrant and welcoming property located in the heart of Coolangatta, just steps away from some of Australia’s best beaches and 500 meters from the Gold Coast Airport This property is ideal for travellers seeking a beachside adventure or a relaxing getaway in a lively city. YHA Coolangatta features a range of private and co-living rooms with shared bathrooms and offers facilities, including a swimming pool, guest games room, and convenient proximity to public transport, cafes, and local attractions.

We are seeking an experienced and hands-on Property Manager to lead the operations of this 86-bed property. This role is perfect for a manager who enjoys being involved in all levels of operation and has a passion for delivering exceptional guest experiences, creating a welcoming atmosphere, and leading a close-knit team. The ideal candidate will bring strong hospitality management skills, financial acumen, and the ability to drive the property’s success.

Key Aspects of the Role:  

• Leadership: Guide and inspire the team, fostering a culture of teamwork and excellence. Handle recruitment, training, and professional development to ensure high performance.
• Guest Experience: Ensure exceptional experiences by maintaining cleanliness, safety, and service standards, providing guests with memorable local experiences.
• Business and Budget Management: Develop annual business plans and budgets to support business growth, including cost control and financial reporting.
• Quality Control and Compliance: Uphold YHA’s national standards, ensuring compliance with all relevant laws and regulations.
• Marketing, Partnership, and Promotion: Collaborate with the Customer team on marketing strategies, including social media and partnerships with local businesses and tour operators.

The Ideal Candidate Will Have: 

• A self-motivated, hands-on approach with the willingness to manage all aspects of a hostel operation.
• Knowledge of Property Management Systems and strong computer literacy.
• At least 2 years of experience in a hospitality or accommodation leadership role.
• Strong leadership, team-building, and customer service skills.
• Financial management experience, with a focus on budget management.
• Strong problem-solving, change-management, and decision-making abilities.
• Knowledge of the Gold Coast tourism market and competition.
• Ability to create work/life balance when living on-site