The Supporter Care Officer is Canteen's primary and front facing contact for supporters and prospective supporters.
Just when life should be full of possibilities, cancer can crash into a young person’s world and shatter everything. Canteen provides young people impacted by cancer, and their parents, with access to a team of Allied Health Professionals who deliver programs, counselling and a range of other group and individual support activities.
The team at Canteen assist these young people to access the support they need to develop and maintain the skills and confidence to live healthy and happy lives.
Benefits & Culture
Canteen’s unique culture offers an inspiring, rewarding and purposeful experience enabling you to be at your best, together with a range of benefits including tax-effective salary packaging, generous leave entitlements and professional development opportunities.
As part of the Supporter Care team, you will be responsible for maintaining high quality relationships with Canteen’s supporters to ensure the achievement of revenue, retention and relationship goals.
In this customer service & sales role you will be responsible for forging and sustaining long term relationships with new and existing supporters to increase revenue, reduce supporter attrition and grow loyalty. While the bulk of supporter care focus is associated with Canteen’s large regular giving portfolio, this role is responsible for the provision of high levels of customer service to supporters, inbound and outbound call and email handling across all fundraising portfolios, complaint handling, donation processing and accurate updating of supporter information in Canteen’s system(s).
Experience, Knowledge & Skills: