The Supporter Care Officer will play an integral role at Canteen maintaining high quality relationships with our supporters.
Just when life should be full of possibilities, cancer can crash into a young person’s world and shatter everything. Canteen provides young people impacted by cancer, and their parents, with access to a team of Allied Health Professionals who deliver programs, counselling and a range of other group and individual support activities.
The team at Canteen assist these young people to access the support they need to develop and maintain the skills and confidence to live healthy and happy lives.
As part of the Supporter Care team, you will be responsible for maintaining high quality relationships with Canteen’s supporters to ensure the achievement of revenue goals. This customer service role will see you nurturing long term relationships with new and existing supporters to increase revenue, reduce supporter attrition and grow loyalty.
You will be responsible for the provision of high levels of customer service to supporters including excellent inbound and outbound call handling, complaint handling, donations processing and accurate management of supporter information.
A major component of the role will be supporting all aspects of the supporter care and administration activities for the Canteen Regular Giving Program (Can Do Family).
Experience, Knowledge & Skills: