_{09th May, 2025}

About Us - Sports & Spinal Group and Team Rehab Solutions
Over the past 30+ years, the Sports and Spinal Group has evolved into one of the leading Allied Health groups in South-East QLD. With a focus on training, professional development and creating a culture where people love coming to work.
Team Rehab Solutions operates within the Sports and Spinal Group, dedicated to raising the bar in community care. In the community care setting our team embrace a rewarding and fulfilling role of taking healthcare to those who need it most, in the comfort of their own homes. Our aim is to increase mobility and reduce pain for our patients in a way that immensely impacts their quality of life. We’re all about our patients and our team and would love to have you in the mix! 

Our values are simple:

• Respect all,
• Be memorable,
• Collaborate and grow,
• Innovate for the future,
• AND show the love!

About the Role
Our Client Care Coordinator role will provide you with a unique opportunity to coordinate complex mobile allied health services, scheduling and managing clinician’s diaries and patient’s bookings, contributing to the delivery of optimal patient care.

Key Responsibilities:

• Managing the scheduling of appointments of allied health services across the business;
• Attending to incoming phone calls from patients, key referrers and staff members in a timely and professional manner;
• Communicating with case managers, referrers, patients and clinicians on a daily basis;
• Ensuring all communication with clients and patients is effective and managed in an empathetic, and friendly manner to quickly build rapport and trust;
• Providing administrative support including fielding calls, printing, filing, scanning, photocopying, uploading documents, ensuring client compliance, employee compliance, etc;
• Ensuring all documentation is accurately and comprehensively completed in Team Rehab Solutions databases and software programs in accordance with organisation policies and procedures and legislative frameworks;
• Ensuring the highest quality of service and support is consistently delivered.

Ideal Candidate Qualifications, Attributes & Experience:

• Great phone manner, with a natural ability to show empathy and kindness to all;
• Enjoys working in a dynamic environment where we constantly strive to do things better;
• Has the highest level of customer care & service skills;
• Uses initiative to learn and grow as an administrator, professional and person;
• Loves to work as part of a team, and loves the buzz of getting great results together;
• Has high attention to detail;
• Holds intermediate computer skills in MS Office;
• Exceptional organisational skills;
• Possess scheduling and rostering experience (preferably in the Community Care/Aged Care industry);
• Flexibility to be rostered to work shifts between 7am and 5pm Monday to Friday.

Benefits and Perks

• Work close to home from our brand-new office in Forest Glen
• Staff discount to access our entire range of services
• Attractive remuneration based on experience with annual performance reviews
• Employer-funded parental leave policy
• Group & Team social events

If you’re a dedicated professional with a passion for excellent customer service, we’d love to hear from you! Please apply now with a detailed resume and cover letter addressing the requirements of the role as outlined above.

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