_{11th March, 2025}

Position: Unified Communications Contact Centre Specialist

Location: Hybrid (Windsor or Toronto preferred, in-office 2-3 days per week if full-time)

Employment Type: 6-Month Contract with Hire

Compensation Range:

• Contract: $65-70/hour
• Full-Time: $90,000 - $100,000 
  
  

About the Role:
OpenTrust Consulting is seeking an experienced Unified Communications Contact Centre Specialist to support a high-impact migration project. The successful candidate will play a critical role in transitioning from Avaya to NICE Contact Centre as a Service (CCaaS) and integrating Microsoft SIP solutions. This role requires a strong technical background, the ability to work independently, and excellent stakeholder communication skills to ensure a seamless transition.

Key Responsibilities:

• Lead the migration from Avaya to NICE CCaaS, ensuring smooth deployment and minimal disruption.
• Manage and oversee MS SIP Integration, providing technical expertise and troubleshooting support.
• Support and maintain telephony infrastructure, including Avaya Aura Contact Center and Nuance IVR.
• Work with Contact Center applications, including Verint WFO (on-prem model), EM, and SIP trunks.
• Utilize expertise in MPLS, TCP/IP, DNS, and web-based technologies to enhance system efficiency.
• Collaborate with stakeholders to manage expectations and provide regular updates throughout the migration process.
• Ensure operational excellence by applying project management best practices during the transition.

Qualifications:

• Proven expertise in Unified Communications, specifically with Avaya to NICE CCaaS migrations.
• Strong knowledge of MS SIP Integration and its applications.
• Hands-on experience with telephony systems, SIP trunks, and contact center solutions.
• Proficiency in network protocols such as MPLS, TCP/IP, and DNS.
• Experience managing high-impact projects and effectively communicating with stakeholders.
• Ability to work both independently and collaboratively in a dynamic environment.

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